Looking for a WordPress knowledge base Plugin?
It could be a tiresome job to find the right fit out of many available on the internet. Isn’t it? But, HooThems is once again here to help. We have handpicked the 10 best “knowledge base WordPress plugins” so that you can save time and energy.
A report from Forrester shows that customers lean more towards a knowledge base (KB) than any other customer service channel. Thus, it should be your priority to pick the right plugin for you. And how would you do before knowing what to look for?
So, let’s get started.
- What to Look for in a Knowledge Base WordPress Plugin?
- 10 Best WordPress Knowledge Base Plugins for Documentation & FAQs
What to Look for in a Knowledge Base WordPress Plugin?
Before you jump to the decision, make sure you check-off the following list to make the most of the plugin.
Search Bar: A search bar is necessary for knowledge bases. Customers don’t have the time to dig information out from a heap of content. Thus you need to create a knowledge base with a search bar.
FAQ Section: The FAQ section makes your knowledge base interactive and practical. And it helps to rank on search engine result pages too.
Compatibility: Make sure the plugin you pick is compatible with the WordPress theme you are using at present. If not, you can replace it with a compatible WP theme.
10 Best WordPress Knowledge Base Plugins for Documentation & FAQs
#1 Heroic Knowledge Base Plugin
Source: Heroic Knowledge Base Plugin
Heroic Knowledge Base Plugin is an excellent plugin for creating a knowledge base on the go. This product is developed by the well-known developer HeroThemes. With the premium Heroic knowledge base Plugin, you do not have to be worried about the integration with any WordPress theme. Its architecture makes sure of smooth working and collaboration.
This WordPress wiki plugin comes with the premium instant AJAX search feature, which is blazingly fast. Thus, your users do not have to wait for too long just to look up an article. This plugin brings the display widgets within the package and presents your content the way you like. Moreover, you can secure your content with the password protection and hide article feature.
- AJAX Search Feature
- Article Attachments
- Display Widgets
- Password Protection & Hide Articles
- Article Feedback
- Article Versions & Revisions
Pros & Cons:
BetterDocs is amongst the well-polished WordPress knowledge base plugins. With the drag & drop content ordering, your job becomes way easier and quicker. And on top of that, this plugin comes with an automatic floating table of contents. This way, you have to focus on the knowledge base content only.
Moreover, It uplifts the user interface with a custom sidebar & widgets. Your users can get instant results by using the live search functionality and do not have to go through the entire KB to find answers they might need. Other than that, the knowledge base manager can assign and revoke roles to your team members to work more efficiently on the project.
- Ready-made Templates
- Live Search
- Chat Window Supported
- FLoating TOC
- Automatic Table Of Contents
- Custom Sidebar Layouts
- User Role Management
Pros & Cons:
#3 Echo Knowledge Base
Source: Echo Knowledge Base
Echo Knowledge Base is one of the best knowledge base WordPress plugins. It can be used to create knowledge bases with sections such as FAQ, private KB, customer-facing KB, product manuals, and service documentations. This WP plugin is compatible with all the major drag and drop page builders including Elementor, Beaver, Visual Composer, and Divi.
This premium knowledge base plugin for WordPress comes with a modern content organizer with which you can order articles alphabetically, chronologically, or in any order that you wish. And to make things quicker, it bundles up 26 pre-built templates and 500 fonts for your KB. If that’s not enough for you, you get the option to upload your custom fonts too.
- 26 Predesigned Templates
- 500 Icon + Upload Custom Icon
- Front-end Customization
- Group-based Access Manager
- 5 Levels OF Hierarchical Documentation
- Comments To Documents
- KB Article Import
Pros & Cons:
weDocs falls under the category of simplest WordPress knowledge base plugins. It helps you to create and edit documents for your premium knowledge base articles without any sort of hassle. This easy-to-use plugin is great for KB websites for a small business, startup, or freelancer. If you want a KB web page right away, this is the plugin you should pick.
With the document organization, it is quite simple to order your help articles to help your customers. Moreover, it lets you tag your documents, which helps in SEO rankings. Another practical benefit of using the weDocs plugin is that you can fetch documents from external sites. This means you do not have to spend time recreating an existing document.
- Simple Doc Editor
- Document Tags
- Document Organization
- Documentation Search
Pros & Cons:
#5 Encyclopedia / Glossary / Wiki
Source: Encyclopedia / Glossary / Wiki
Encyclopedia / Glossary / Wiki is another popular knowledge base plugin for WordPress. It’s included in this list because of the various premium features it has to offer. If you use this WordPress plugin, you would never need any other plugin coz it has got it all. Right from FAQ, directory, vocabulary, dictionary, to an encyclopedia, this plugin will help you with everything.
This documentation plugin makes your KB more accessible by automatically creating an index page for all the items. Therefore, users do not need to scour all of the content. Moreover, a major benefit of using this plugin is that it supports file formats like videos and audios to make your KB more effective and interactive.
- Prefix Filter
- Custom HTML Templates
- WordPress Menus
- WPML Supported
- Videos, Music Supported
- Tags & Categories
- WordPress Multisite
Pros & Cons:
#6 WP Knowledgebase
Source: WP Knowledgebase
WP Knowledgebase plugin is a WordPress knowledge base and documentation plugin that works great with any theme. This plugin helps you set up all the premium features you want without any help from experts. All you have to do is customize with a drag and drop customizer. Other than that, It lets you restrict access to classified information.
The WP Knowledgebase plugin has an outstanding search feature. It has the predictive text feature which will help your customers a lot. And it not only brings you precise information but also suggests the related documents that might deepen your knowledge about the topic. Moreover, this plugin provides you with accurate analytics that helps you find the most searched article and empty searches too.
- Search Analytics
- Related Documents
- Predictive Text
- Documentation Breadcrumbs Integration (On/Off)
- Editable Slug
- Customizable Catalog Presentation
Pros & Cons:
BasePress BasePress is an all-in-one knowledge base WP plugin. It creates some stunning knowledge bases, runbooks, documentations for schools & colleges, and wikis. This plugin is so versatile that any business could use it for their site. This lets you divide your KB into unlimited sections with a hierarchy. Thus, this plugin makes the best for big corporations having to deal with complex policies.
Other than that, this premium plugin brings a user feedback feature that helps you to enhance and update your content as your customers want. And it comes with Google reCAPTCHA to avoid spammers filling feedback forms. This developer offers a dedicated wizard to help you with the installation of the plugin. This makes it ready-to-use in less than five minutes.
- Unlimited Sections Hierarchy
- List And Boxed Section Styles
- Search Bar Shortcode
- Easy Color Customization
- Google reCAPTCHA
- SearchWP Integration
- Oxygen Visual Site Builder Integration via Add-ons
Pros & Cons:
#8 KB Support
Source: KB Support
KB Support KB Support is a truly versatile knowledge base WP plugin with numerous integrations and compatibility. This can create extensive KB web pages with unlimited knowledge base articles. This plugin supports WooCommerce therefore, you can sell products and services on your knowledge page and boost your sales. Other than that, it comes in handy to charge for customer service tickets.
Speaking of tickets, the KB Support plugin lets you assign multiple tickets to agents, and these tickets are generated with a sequential ticket number so that you never miss out on any of them. This plugin keeps your customers and agents updated with the ticket status with the email notifications. Furthermore, this gives you the option to customize and manage the submission form with easy drag & drop.
- WooCommerce Support
- MailChimp Integration
- Easy Digital Download Integration
- Multiple Agents Tickets Assigning
- Various Template Tags
- Built-in Spam Protection
- Reply Approvals
Pros & Cons:
#9 Very Simple Knowledge Base
Source: Very Simple Knowledge Base
As the name tells, the Very Simple Knowledge Base is very simple indeed. It is a lightweight plugin that does not make your site slow. With this plugin, you can create a fully customized knowledge base. It comes with various shortcodes that can be used anywhere. This plugin makes your content translation friendly to reach a wider audience base.
Moreover, it lets you design custom post types and display your knowledge base content as you like with various widgets. The best feature that gives this plugin an extra edge is by providing the hide category feature. You can hide an empty category and add content anytime it is ready.
- Post Tags
- Custom Post Types
- Link Portal
- Translation Friendly
- Tons Of Shortcuts
- Hide Empty Categories
Pros & Cons:
Helpie shares the pool with some of the most advanced WordPress knowledge base plugins. It has modern and latest features that help you create multiple KBs in no time. On top of that, it comes with the premium Elementor integration backed by a medium.com-like front-end editor. Other than that, the last updated version added Dutch and Russian languages too.
The Helpie offers you more than 10 filtering, sorting styling options along with an advanced search function. This not only searches titles but can search body tags of knowledge base articles as well. Moreover, this WP plugin lets you create a heroic knowledge base section.
- Medium.com Like Front-end Editor
- Article/Topic Listing
- Elementor Integration
- 10+ Sorting, Filtering, Style Option
- Hero Section
Pros & Cons:
1. What is a WordPress plugin?
A WordPress plugin is a piece of software that can be integrated for enhancing user experience or user interface. To make it simple, let’s put it like this: A WP plugin is a piece of code that ‘plugs in’ to extend your WordPress website’s functionality. These are accessories for your site.
2. What is a wiki and knowledge base plugin?
Wiki and knowledge base WP plugin is a plugin that helps you to create wiki and KB pages quickly for publishing on your website. It adds functionalities like categories, tags, and template pages just to name a few.
3. What is the use of a knowledge base plugin in WordPress?
Knowledge base plugins are used to add KB niche-specific functionalities to the support pages. These functionalities include search, chatbots, content-categorization, and drop-down FAQs. It helps your business with customer services and sales too.
4. What are the benefits of knowledge base plugins?
The knowledge base plugins have several benefits, and the following are some of them.
- Saves your time
- Saves your resources
- Provide all the functions without coding a single line
- Exclusively designed to work smoothly with WordPress themes
- Makes your KB web pages SEO friendly by
5. Can I use WordPress plugins on my site?
Yes, you can! WordPress plugin can be added to an already existing site if it is built by WordPress. And not only add, but you can also remove any plugin from your WordPress website whenever you want.
6. How do I create a knowledge base in WordPress?
WordPress offers you two methods to build a knowledge base, you can create either by picking any WP knowledge base themes or by using KB plugins.
Here are the quick steps for creating a knowledge base using WordPress themes.
- Just pick a knowledge base theme suitable for your requirements?
- Customize it to your taste?
- Publish the website
Now, let’s take a look at quick steps for creating a knowledge base using WordPress Plugins
- Install and activate the plugin
- Customize your knowledge base content
- Add widgets and tweak settings
We hope this blog led to the WordPress knowledge base plugin that fits your WordPress site perfectly. If you enjoyed reading this blog, we urge you to have a look at other knowledge-sharing blogs.
Now, let’s get started with creating your KB Section.