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15 Best Knowledge Base & Wiki WordPress Themes

Want to excel at customer satisfaction?

Your business has to have a knowledge base site. Don’t just take it from us. According to the global report, 95% of millennials choose to have business with a company based on their customer service quality.

Don’t worry! You will never lose this race because HooThemes has picked the best 15 “Knowledge base themes” that will make you the leading brand in customer service. And don’t confuse these wiki web templates with business WP themes and corporate WP themes. Unlike them, these knowledge base WP themes strictly focus on customer satisfaction.

Did we lose you? Never mind, let’s start from the basics and be on the same page.

What is Knowledge Base Theme?

A knowledge base theme is a WordPress theme ready to create a knowledge base site for you. These themes include templates that are designed keeping the niche-specific requirements, such as FAQ post types, and search bar functionalities in mind.

So, are you all ready to dive in? Let’s compare the popularity, ease-of-use, and unique features of all the 15 best WordPress knowledge base & wiki themes.

Best Knowledge Base WordPress Themes

NAMEDETAILS
Popular Knowledgebase ThemeKnowHow Knowledge Base and Wiki WP Theme

KnowHow

  • Active installations: 5,000+
  • Rating: 4.6/5
  • Unique Features:

    Colour Picker, Video Post Format Support, Unbranded Theme Options, Multilevel Animated Navigation, 2 Custom Widgets

Download
Lore Knowledge Base and Wiki WP Theme

Lore

  • Active installations: 670+
  • Rating: 5/5
  • Unique Features:

    Gutenberg Page Builder, Modular Post Types, Slovak Translation, Custom Color Schemes, bbPress Plugin Support

Download
Flatbase Knowledge Base and Wiki WP Theme

Flatbase

  • Active installations: 2,100+
  • Rating:
  • Unique Features:

    Live Search On HomePage, Reading Time, Likes, Ajax Contact Template, Full-width Or Boxed Layout

Download
kBase Knowledge Base and Wiki WP Theme

kBase

  • Active installations: 360+
  • Rating: 4.8/5
  • Unique Features:

    7 Pre-built Demos, 3 Banner Styles, 6 Search Types, 6 Footer Types, 500+ Shortcodes & Customization Options

Download
Knowledge Base and Wiki WP Theme

Knowledge Base

  • Active installations: 860+
  • Rating:
  • Unique Features:

    3 Homepage Templates, Live Chat Features, Full Localization Support, 4 Color Skins,6 Custom Widgets

Download
Most Selling ThemeHelpGuru Knowledge Base and Wiki WP Theme

HelpGuru

  • Active installations: 3,100+
  • Rating: 4.5/5
  • Unique Features:

    Retina Icon Fonts, HTML5 & CSS3 Support, Enhanced Live Customizer, Gravity Forms, PHO Files Included

Download
InfoCenter Knowledge Base and Wiki WP Theme

InfoCenter

  • Active installations: 170+
  • Rating: 4.7/5
  • Unique Features:

    Test Account Login, Best Answer Choosing, Video Option Integrated, AJAX Voting System, jQuery Enhanced

Download
KNOWLEDGE PRESS Knowledge Base and Wiki WP Theme

KNOWLEDGE PRESS

  • Active installations: 2,200+
  • Rating: 4.3/5
  • Unique Features:

    Knowledge Base Article & Category Reorder, Breadcrumbs, FAQ Plugin, Live Search Widget, Search Analytics

Download
Manual Knowledge Base and Wiki WP Theme

Manual

  • Active installations: 3,000+
  • Rating:
  • Unique Features:

    AJAX/Normal Article Load, Slider Revolution, LearnPress Compatibility, WooCommerce, Elementor

Download
Docly Knowledge Base and Wiki WP Theme

Docly

  • Active installations: 210+
  • Rating: 5/5
  • Unique Features:

    Underscore Framework, Informative Pre-loader, Demo Credentials, Unlimited One-page Documentation, Font Size Switcher

Download
Altera Knowledge Base and Wiki WP Theme

Altera

  • Active installations: 200+
  • Rating: 4.2/5
  • Unique Features:

    15 Widgetized Areas, Unlimited Layouts, AJAX Thumbnail Rebuild, Schema Microdata, Social Sharing Integrated

Download
TechDesk Knowledge Base and Wiki WP Theme

TechDesk

  • Active installations: 530+
  • Rating: 4.4/5
  • Unique Features:

    Unlimited Home Page Layouts, Custom Backgrounds, 5 Widgetized Areas, 9 Custom Widgets, Semantic HTML5 Markup

Download
Easy to Use ThemeKnowledgeDesk Knowledge Base and Wiki WP Theme

KnowledgeDesk

  • Active installations: 130+
  • Rating: 4.8/5
  • Unique Features:

    6 Premade Home Pages, KB Post Voting, External Question Form, Meta Information Box, Custom CSS Insertion Panel

Download
Helper Knowledge Base and Wiki WP Theme

Helper

  • Active installations: 300+
  • Rating: 3.7/5
  • Unique Features:

    Custom Background Image, Advanced Typography Options, Custom Visual Composer Elements, Facebook Open Graph, Custom Page Templates

Download
Help Desk & Wiki ThemeWikb Knowledge Base and Wiki WP Theme

Wikb

  • Active installations: 150+
  • Rating: 4.3/5
  • Unique Features:

    Pricing Tables, Best Articles, Themes Portfolio, Custom Service Page, Members Page

Download

Isn’t every theme better than the other? if you haven’t already put your finger on your favorite one, let’s discuss each theme in detail.

15 Best Knowledge Base & Wiki WordPress Themes to Choose From

#1 KnowHow

KnowHow Knowledge Base and Wiki WordPress Theme
Source: Themeforest

KnowHow is amongst the knowledge base themes with modern design. This WordPress theme is perfect for you if you can’t wait to have a website already. The KnowHow theme helps you design a customer-help website quicker than you brew your coffee. It makes your job easier with the easy-to-use color picker.

Download KnowHow Theme

This fully-featured knowledge base theme for WordPress effortlessly achieves the best user experience with the multilevel animated navigation. Moreover, the AJAX-based live search box helps your customers to quickly find the information. These combinations of features group this theme with the simple WP themes.

Key Features:

Gravity Forms
Gravity Forms is the best WordPress plugin that allows you to create custom contact forms for your business. With this plugin support, add any customized fields in your form and make them mandatory. This way, you get valuable contact details of the users too.

Testimonial:

Testimonial

Core Features:

  • Colour Picker
  • Video Post Format Support
  • Unbranded Theme Options
  • Multilevel Animated Navigation
  • 2 Custom Widgets
  • AJAX Live Search
  • WPML

Pros & Cons:

Pros

Cons

  • Built-in SEO
  • 24/7 Technical Support
  • bbPress Plugin Not Included

#2 Lore

Lore Knowledge Base and Wiki WordPress Theme
Source: Themeforest

Lore is another great WordPress knowledge base theme for designing a customer service website. If you want to create online documentation, a discussion forum, tutorial, knowledge base platform, and support site, this WP theme will help you get all of it. With the Gutenberg, Elementor, and WPBakery page builders, you can create the best website design for your content.

Download Lore Theme

This WordPress theme helps you display quality content with the modular post types. And the biggest advantage of having this theme is the RTL support. With this theme, you will never face the language barrier with your users. Other than that, this WordPress helpdesk theme also supports the bbPress plugin, which makes it easy to create a support forum on your website.

Key Features:

Elementor
Elementor is the most popular page builder plugin for easy and quick web page building. This site builder lets you create web page layouts by adding/removing website elements with simple drag and drop functionality.

Testimonial:

Testimonial

Core Features:

  • Gutenberg Page Builder
  • Modular Post Types
  • Slovak Translation Included
  • Custom Color Schemes
  • bbPress Plugin Support
  • FAQ Section
  • Blog Section
  • RTL Support

Pros & Cons:

Pros

Cons

  • Mobile-friendly Design
  • Demo Content Included
  • No Video Tutorials

#3 Flatbase

Flatbase Knowledge Base and Wiki WordPress Theme
Source: Themeforest

Flatbase is considered amongst the best WordPress Wiki themes by web developers around the globe. With the blog posts and portfolio options, this WP theme is a complete package. You can use this theme to design the most effective web design for a support forum and help articles.

Download Flatbase Theme

Moreover, this theme has an AJAX-based live search function on the homepage. It helps your users to get instant answers and without scouring and reducing support requests. And as far as customization is concerned, this theme comes with a live customizer, which lets you tweak the website with a live preview on the right side of your screen.

Key Features:

Article Feedback
Article Feedback is very crucial when you want to improve the content. This feature lets your users ‘like’ the article and it also provides the view count of the article. This makes all the difference in content organization.

Testimonial:

Testimonial

Core Features:

  • Live Search On HomePage
  • Reading Time
  • Liking System
  • Ajax Contact Template
  • Full-width Or Boxed Layout
  • Plugin Installer
  • Infinite Scroll
  • Faq Templates

Pros & Cons:

Pros

Cons

  • Dynamic Widgetized Spaces
  • Footer Column Options
  • BuddyPress Not Included

#4 kBase

kBase Knowledge Base and Wiki WordPress Theme
Source: Themeforest

When it comes to creating out of the box support forums, FAQ section, and other self-service websites, kBase is straight out of the top knowledge base WordPress themes. This WP theme comes with an abundance of pre-designed layouts, such as more than 20 skins that you can import with just a single click. It has many options for creating the perfect boxed and full-width layouts.

Download kBase Theme

This responsive wiki theme has got a huge collection of the header, footer, search bar, and banner options that you get a unique website design every time you use this theme. Moreover, if you pick this theme, you get to work with the visual composer and tons of useful shortcodes and customization options to further ease the process.

Key Features:

Visual Composer
Visual Composer is the most intuitive site builder on the internet. It helps you design your knowledge base website visually and never asks for your coding skills. You can edit this theme with a real-time preview of all the customization you make.

Testimonial:

Testimonial

Core Features:

  • 7 Pre-built Demos
  • 3 Banner Styles
  • 3 Types Of Article Detail
  • 6 Footer Types
  • 500+ Shortcodes & Customization Options
  • 2 Types Of Article Listing
  • 6 Category Listing Types

Pros & Cons:

Pros

Cons

  • Easy Back & Front-end Editing
  • Friendly Support
  • No RTL Support

#5 Knowledge Base

Knowledge Base and Wiki WordPress Theme
Source: Themeforest

Premium is the right adjective for the Knowledge Base WordPress theme. This fully responsive WordPress theme is built on the reliable Twitter Bootstrap. It is coded with simple HTML and CSS3 so that any beginner can work with this theme nimbly and create the best support system. To further make your job easy, this wiki theme comes with 3 ready-made homepage templates, which are ready to be used. All you have to do is drag and drop your content.

Download Knowledge Base Theme

This cross-browser compatible WordPress theme comes with full localization support, which means, your users can get the information they want in their local language. This gives your business to grow as an international brand. Other than that, this theme has an intuitive yet extensive theme options panel with tons of possibilities.

Key Features:

WP Live Chat Plugin
This WP theme features the WP live chat plugin which enables live chat on your support website. This gives your users instant answers and adds to customer satisfaction. Additionally, it helps you boost sales too.

Testimonial:

Testimonial

Core Features:

  • 3 Homepage Templates
  • Live Chat Features
  • Full Localization Support
  • 4 Color Skins
  • 6 Custom Widgets
  • Child Theme Included
  • Multiple Post Formats

Pros & Cons:

Pros

Cons

  • Easy and Extensive Customizer Options
  • Tons Of Theme Options
  • No Keyboard Navigation

#6 HelpGuru

HelpGuru Knowledge Base and Wiki WordPress Theme
Source: Themeforest

If you want to offer 24/7 customer service to your customers, you have stumbled upon the right WordPress theme. It has got all the features that make an effective and efficient support forum, discussion forum, faq system, and self-service web pages. This theme is developed by the Envato Elite Author —Hero Themes. With over 15,000 customers, you do not have to think twice before trusting the theme developer.

Download HelpGuru Theme

This WP theme has a lot to offer. It comes with a fully responsive, cross-browser compatible, and SEP friendly design. This gives your website the best chance to show up on the first page of search engine results. Other than that, you can customize your site with a click. Change colors, modify elements, and upload custom logos just by a simple click and your website is ready to rock.

Key Features:

Content Ordering
This theme lets you order and manages your content easily. Categorize, order, and display the content your way to achieve the highest efficiency. This helps your customer service users to better navigate through the content and find what they are looking for.

Testimonial:

Testimonial

Core Features:

  • Heroic Knowledge Base Plugin
  • Retina Icon Fonts
  • HTML5 & CSS3 Support
  • Enhanced Live Customizer
  • Gravity Forms
  • PHO Files Included
  • Widgets Included
  • Multi-Language Support

Pros & Cons:

Pros

Cons

  • One To One Email Assistance
  • Flexible WP theme
  • No Revolution Slider

#7 InfoCenter

InfoCenter Knowledge Base and Wiki WordPress Theme
Source: Themeforest

InfoCenter helps you create an extraordinary support site with having a fully responsive design. Whether it is a help desk, faq page, support section, or a knowledge base platform, this support forum WordPress theme designs the best UX for such purposes. With features like best answer choosing and report abuse, you can ensure the content is of optimum level. The custom widgets that the WP theme offers are more than enough to make your website functional and effective.

Download InfoCenter Theme

Moreover, this WordPress knowledge base theme has a strong yet easy-to-use theme options panel. And to make your information comprehensive, this WP knowledge base theme integrates video options. Now, you can answer a question with an in-depth video, which is more engaging than a long text. Other than that, with the related posts/questions, users don’t have to look for similar posts and questions and encourage them to consume more of your content.

Key Features:

Bootstrap
If you want a responsive WordPress website, bootstrap is the perfect framework for you. It uses HTML, CSS, and JS framework to develop a reliable and flexible website for you.

Testimonial:

Testimonial

Core Features:

  • Test Account Login
  • Best Answer Choosing
  • Video Option Integrated
  • AJAX Voting System
  • jQuery Enhanced
  • Strong Theme Options Panel
  • 10+ Custom Widgets
  • WPML Support

Pros & Cons:

Pros

Cons

  • Fast And Lightweight
  • Smooth User Profile Page
  • No Elementor Support

#8 KNOWLEDGE PRESS

KNOWLEDGE PRESS Knowledge Base and Wiki WordPress Theme
Source: Themeforest

KNOWLEDGE PRESS is the WordPress theme exclusively developed to help you design layouts for your support site, knowledge base website, faq page, wiki page, and helpdesk. This WP theme comes with the live search widget feature, which lets your users find the article without going back on the homepage. You can configure this widget in the sidebar itself.

Download KNOWLEDGE PRESS Theme

And speaking of the sidebar, you can set up two sidebars, one sidebar, or no sidebar as per the design you are looking for. This theme is highly customizable and comes with unlimited color schemes to select from. Another highly appreciated part of this WordPress template is the display of breadcrumbs. This allows your users to efficiently navigate your website and help them save time.

Key Features:

Google Analytics
With Google Analytics services, you get detailed reports about your website traffic and customer behavior. These reports let you know the weak and strong areas of your website and help you enhance your knowledge base content.

Core Features:

  • Knowledge Base Article & Category Reorder
  • Breadcrumbs
  • FAQ Plugin
  • Live Search Widget
  • Search Analytics
  • Archive Page
  • Social Icons

Pros & Cons:

Pros

Cons

  • Unlimited Theme Colors
  • Regular Product Updates
  • No Sticky Menu

#9 Manual

Manual Knowledge Base and Wiki WordPress Theme
Source: Themeforest

Manual is excellent documentation, knowledgebase, and education WordPress theme. This theme is the easiest way to create a great knowledge base system and support site. You get tons of customization options to make your knowledge base look as unique as you want. Right from header to footer, this theme is completely customizable and even lets you choose any image for the header.

Download Manual Theme

This WordPress knowledge base theme is fully responsive and highly effective to reduce the support ticket volume. Support tickets are mostly drawn when the customers cannot find the answers by themselves. Thus, by providing the best UI/UX design, your customers can straightforwardly get to the piece of information they want from your knowledge base content. Other than that, this wiki WP theme supports LearnPress which categorizes it with the best WP themes for eLearning too.

Key Features:

WPBakery Page Builder
This Manual comes with the WPBakery page builder, which is considered the best by most professionals. It is intuitive and very simple. It lets you keep all your focus on the final product without any coding knowledge.

Testimonial:

Testimonial

Core Features:

  • AJAX/Normal Article Load
  • Slider Revolution
  • LearnPress Compatibility
  • WooCommerce
  • Elementor
  • Article Access Control
  • Portfolio PAck

Pros & Cons:

Pros

Cons

  • No Coding Knowledge Required
  • Unlimited File Attachment Facility Per Post
  • No Layer Slider

#10 Docly

Docly Knowledge Base and Wiki WordPress Theme
Source: Themeforest

Docly has proudly made this list as it is an elegant documentation and knowledge base WordPress theme with modern design. It is straight out of the ‘A-lister’ knowledge base themes as it deeply integrates the bbPress plugin. With this theme, you can create, manage, and maintain helpdesk forums, which are an essential part of any customer service website.

Download Docly Theme

This WordPress template is often used by experts because of the state of the art search feature. It not only gives your users the articles they want but suggests related articles on support pages too. This way, it provides the solution to problems they didn’t know they had. Moreover, the Gutenberg support disintegrates the web page into smaller content blocks that you can easily handle. This way, the website building becomes a piece of cake.

Key Features:

Mailchimp
Mailchimp is the best plugin to simplify your email marketing. It automates all the email marketing and saves you a lot of time to address customer queries.

Testimonial:

Testimonial

Core Features:

  • Underscore Framework
  • Informative Pre-loader
  • Demo Credentials
  • Unlimited One-page Documentation
  • Font Size Switcher
  • Article Table Of Content
  • Page Preview Tooltip
  • Lightbox
  • File Tree Navigation
  • Carousel Slider
  • Gutenberg Support

Pros & Cons:

Pros

Cons

  • Light & Dark Mode Switcher
  • All Modern Browser Supported
  • No Live Chat Function

#11 Altera

Altera Knowledge Base and Wiki WordPress Theme
Source: Themeforest

If you want a simple and clean user interface for your helpdesk, customer forum, or support site, this is the go-to theme for you. Altera is a fully responsive and retina ready WordPress helpdesk & wiki theme for your knowledge base website. This theme comes with many niche-specific features, such as AJAX thumbnail, bbPress, and WPML compatibility. With these features creating a successful community support forum is nothing unachievable.

Download Altera Theme

This wiki theme has a plethora of customization options and you can create unlimited layouts. This theme will never be short of fresh and interactive layouts that make your knowledge base content even more helpful. Moreover, if you have any technical issues, the support team is always ready to help you with a solution. And as it features the user-friendly Redux customizer, it enters the category of the best customizable WP themes.

Key Features:

Redux Customizer
Redux customizer is the most flexible and intuitive customizer for WordPress documentation themes. This customizer allows you to tweak every element of the theme and creates unlimited distinct layouts.

Testimonial:

Testimonial

Core Features:

  • 15 Widgetized Areas
  • Unlimited Layouts
  • AJAX Thumbnail Rebuild
  • Schema Microdata
  • Social Sharing Integrated
  • Sticky Menu
  • 500+ Google Fonts

Pros & Cons:

Pros

Cons

  • RTL Support
  • Custom Logo & Icons
  • WP3 Total Cache Not Included

#12 TechDesk

TechDesk Knowledge Base and Wiki WordPress Theme
Source: Themeforest

TechDesk tops the list of responsive WordPress FAQ themes with minimal design. This powerful knowledge base template offers a wide range of customization options and simple widgets to design your support system or knowledge base website within just a few minutes. Moreover, it has got 5 post formats, which makes your knowledge base content more interactive. And also, it is one of the most minimal WP themes for wiki pages.

Download TechDesk Theme

Key Features:

SMOF Options Panel
The SMOF Option panel is quick and painless. It takes the best of the three frameworks —Options Framework Plugin, OptionTree Plugin, and the KIA Options Framework. It works seamlessly with the TechDesk WP theme and is easy to understand.

Testimonial:

Testimonial

Core Features:

  • Unlimited Home Page Layouts
  • Custom Backgrounds
  • 5 Widgetized Areas
  • 9 Custom Widgets
  • Semantic HTML5 Markup
  • PHP, CSS, & JS Files Included
  • SMOF Options Panel
  • 5 Post Formats

Pros & Cons:

Pros

Cons

  • Minimalistic Design
  • Fast Page Loading
  • wpForo Forum Not Included

#13 KnowledgeDesk

KnowledgeDesk Knowledge Base and Wiki WordPress Theme
Source: Themeforest

KnowledgeDesk is considered to be a part of the ‘top WordPress wiki themes’ club. This fully responsive theme performs smoothly on any sort of device regardless of the screen size. It can display your content perfectly on any smartphone, tablet, laptop, or pc. It has a horde of niche-specific features, such as KB post voting, meta information box, external questions box, 5 built-in widgets, and sticky question button. Setting these features up is made easy by the collection of shortcodes and a powerful theme options panel.

Download KnowledgeDesk Theme

Furthermore, this WP wiki theme is WooCommerce ready. Therefore, now you can sell your products and services online. You can sell tutorials, guides, and eLearning courses to your customers. And worry not! This theme requires zero configuration. You can use any of the demo sites and just upload your content and your support website is good to go.

Key Features:

BWL Knowledge Base Manager
BWL Knowledge Base Manager
BWL is an ultimate knowledge base plugin for WordPress. With this in the bag, you can create a knowledge base section and wiki question and answer page without any fuss.

Testimonial:

Testimonial

Core Features:

  • 6 Premade Home Pages
  • KB Post Voting
  • External Question Form
  • Meta Information Box
  • Custom CSS Insertion Panel
  • Ultimate Searchable Accordion
  • WooCommerce
  • Animation Block
  • 404 Page

Pros & Cons:

Pros

Cons

  • Responsive Grid System
  • Zero Configuration Required
  • No Carousel Slider

#14 Helper

Helper Knowledge Base and Wiki WordPress Theme
Source: Themeforest

Helper is a perfect name for this WordPress customer service theme. This is perfect for the knowledge base, wiki, and help desk pages with responsive design. It handles all the post formats, including FAQ post type for knowledge bases. This responsive online documentation template comes with custom page layouts that you can import with a single click.

Download Helper Theme

Moreover, the Helper WP theme supports both Elementor and Visual Composer website builders to make it easy for you as a web developer. Now you can post frequently asked questions and answers way faster than before.

Key Features:

bbPress
bbPress is an excellent plugin to create and manage forums on your WordPress website. Any knowledge base site is incomplete without a support forum. And these forums not only add to customer satisfaction but create a sense of community too.

Core Features:

  • Custom Background Image
  • Advanced Typography Options
  • Custom Visual Composer Elements
  • Facebook Open Graph
  • Custom Page Templates
  • Redux Admin Panel
  • Visual Composer

Pros & Cons:

Pros

Cons

  • XML Demo Data Included
  • Upload Custom Favicon
  • No Heroic Knowledge Base Plugin

#15 Wikb

Wikb Knowledge Base and Wiki WordPress Theme
Source: Themeforest

The Wikib WordPress theme is a perfect theme when it comes to creating help desk websites. This theme supports all vital WordPress wiki plugins for a customer service website, such as bbPress and knowledge bases. And it supports WooCommerce too to sell your products and services. Its features make it easy to establish your brand identity by creating a professional portfolio and team member page. Additionally, since it is built on Bootstrap, it is also known as a smartphone-friendly WP theme.

Download Wikb Theme

Key Features:

Contact Form 7
Contact Form 7 is the most intuitive form builder. It can provide your visitors an easy way to contact you.

Core Features:

  • Pricing Tables
  • Best Articles
  • Themes Portfolio
  • Custom Service Page
  • Members Page
  • Multiple Knowledge Base Grids
  • ModernThemes Framework Plugin

Pros & Cons:

Pros

Cons

  • Eye-catching CSS Animations
  • Optimized For High Speed
  • No Visual Composer Integration

Alright! These were the top-notch knowledge base WordPress themes available on the internet.

And to further help you with making the right decision, we have listed out which features you should keep in mind.

Must-Have Features of Knowledge Base Theme

The best knowledge base themes have something in common, a few features. Now, this is no coincidence. Every WordPress knowledge base theme must come with these features to create a successful help desk site. Therefore, look closely, these are the specs you need to keep your eye on while picking the WordPress wiki theme for your site.

#1 Support Forum

Support forums are pages where your customers can share their experience with your products and services and can bring forward unique solutions too. This way other customers facing similar issues can get an answer without your help. It also creates a small community and increases customer loyalty.

#2 FAQ Post Type

FAQ pages are the best way to provide effective and economical customer service. Frequently asked questions and answers provide customers the information anytime anyplace and you save a lot of your time answering repetitive queries. Additionally, it would be great if it comes with faq templates too.

#3 Search Boxl

If you have a lot of content on your help desk site then you must provide your customers with a search bar to quickly find the solution.

#4 Search Engine Optimization

Why even bother when customers can’t even find your website? The SEO friendly practices help your website rank above your competitors and possibly on the first page of search engine results.

FAQ

1. What is a knowledge base website?

A knowledge base website is a virtual help desk. It is an online documentation library containing information about any products, services, or topics. It may consist of a faq page, video tutorials, how-to guides, manuals, forums, or rulebooks.


2. How do I create a knowledge base for my website?

Here are the quick steps to create a knowledge base for your site.

  1. Decide the purpose of your knowledge base
  2. Finalize the structure and format of your content
  3. Create content
  4. Upload the knowledge base articles on your site
  5. Enhance and update your articles regularly

3. What should be included in a knowledge base?

A good knowledge base must include the following:

  1. Product introduction
  2. Comprehensive guides
  3. Detailed tutorials
  4. FAQ
  5. And interactive visuals

4. How do I build my own knowledge system?

If you follow the below steps, you can build your own knowledge system;

  1. Define the purpose
  2. Bring in experts
  3. Design the structure
  4. Create the content
  5. Setup the tech-end
  6. Gather feedback
  7. Update & improve

Want to learn more about these steps? Here is the complete guide on creating a knowledge management system.


5. What is the purpose of a knowledge base?

The purpose of the knowledge base is to provide customers with pre & post-purchase information about your product/service. It helps to boost sales as well as increase customer satisfaction & loyalty.


6. What is the advantage of a knowledge base?

There are tons of advantages of a knowledge base. Here are just a few of them:

  1. It improves the customer service of your business
  2. It is more convenient for you and your customers
  3. It is accurate and transparent
  4. It gives you a chance to build the best brand image

Conclusion

Now we know, there is no doubt about the importance of having a knowledge base site for your business.

So, what are you waiting for?

Go pick a perfect theme and design a knowledge base site to give your business an extra edge.

Want to check out other cool WordPress web themes that your business needs? Explore HooThemes’ collection to get flabbergasted.


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