No business can thrive without a happy customer base. No matter whether you sell products or provide services, your business needs a customer care website and as always, HooThesemes is here for your support. We have listed the 5 best “customer support WordPress themes” for you to create stunning knowledgebase, FAQs, and all the various self-service portals.
These knowledge base WP themes are efficient to make businesses run smoothly without spending most of the time answering similar queries and help anyone make successful support websites, such as Github and Patreon.
So, without any further ado, let’s start.
Contents
What is a Customer Support Theme?
A customer support theme is a WordPress theme that is exclusively crafted keeping websites for customer care, knowledge base, FAQ, Helpdesk, WIki, and similar purposes in mind. It helps your customers to find information and solutions for their issues from your website without needing to contact you.
Thus, these WP themes not only save your time in designing the website but also in maintaining the website and boosting your customer satisfaction.
To get a better understanding, let’s quickly see all the helpdesk WordPress themes that made the list based on their features and popularity.
Now that we exactly know what we are looking for, let’s see the topmost WP themes for the knowledge base and compare based on ratings, and benefits.
Best Customer Support WordPress Themes Comparision
| NAME | DETAILS | ||
|---|---|---|---|
Most Selling Theme | Disputo |
| Download |
 | Tessera |
| Download |
 | KNOWLEDGEPRESS |
| Download |
 | Kbase |
| Download |
 | HelpDesk |
| Download |
Alright! Now that we know what we are talking about, let’s discuss each theme in detail.
5 Best Customer Support WordPress Themes
#1 Disputo
Source: Themeforest
Any effective knowledgebase website needs forums, and that’s why Dispuito is amongst the excellent customer care WordPress themes. This customer base theme not only provides top-notch customer care but it creates a community for them to share and gain knowledge. This WordPress theme lets your customers create their profiles, follow others, mark topics as solved, and vote for the best answer to boost effectiveness.
Moreover, the customization is as easy as it can get. The Live customizer lets you tweak all the elements without touching any code. This opens up unlimited customization possibilities for beginners. On top of that, the front-end post submission takes all the efforts out of publishing new posts. Talking about posts, it supports YouTube TV. Therefore, it lets you post videos as well.
Key Features:
- SiteOrigin Page Builder
SightOrigin builder is a drag and drop page builder. It is highly intuitive and easy-to-use. You can create a complex web design in minutes that would have taken hours otherwise. It also provides you with a real-time preview of all the changes you made and lets you make precise decisions.
WooCommerce
WooCommerce is the all-in-one solution for any online store. This WordPress plugin lets you sell anything and everything on your site. With this plugin, you can sell support tickets, and services such as urgent tech support, memberships, and subscriptions.
Core Features:
- Advanced Contact Forms
- bbPress Included
- Made With Bootstrap 4
- Private Messaging
- Solved Topic & Best Answer
- Social Media Sharing Integrated
- User Profiles
- Verified Users
- Follow User
- Post Selector
Pros & Cons:
Pros | Cons |
|---|---|
|
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- Active installations: 510+
- Rating: 4.9/5
- View Disputo Demo
#2 Tessera
Source: Themeforest
Tessera is a modern WordPress theme for helpdesk, customer care, knowledge base, or any similar purposes. It is exclusively designed for this niche and has many niche-specific features that make it stand out from other WP Themes. It is fully responsive and cross-browser compatible. Thus, you do not have to worry about the user demographics. It can reach almost every person on the internet.
The Tessera WordPress knowledge base theme includes a premium FAQ plugin —DV FAQ. This plugin lets you display frequently asked questions and answers the way you prefer. It lets you create custom categories and tags and groups for managing the FAQs. Therefore, it is one of the best WordPress themes for the helpdesk.
Key Features:
- Elementor
Elementor is considered the most intuitive site builder. It lets you customize your WordPress site one element at a time. This way you do not have to take care of multiple things simultaneously. And the best part is that to add/remove any element, all you have to do is basic drag and drop.
Mailchimp
Mailchimp is the most popular WordPress plugin for managing email marketing. It automates email marketing. It lets you set a default reply to all the prospects. Other than that, it organizes your inbox so that you do not miss a single query from your potential client. Thus you don’t have to rely on word of mouth anymore.
Core Features:
- DV FAQ Plugin
- Support Forum
- Live Search
- Report Content
- Custom User Role Names And Badges
- Rating System
- Custom Taxonomies
- Compatible With Awesome Support Plugin
Pros & Cons:
Pros | Cons |
|---|---|
|
|
- Active installations: 130+
- Rating: N/A
- View Tessera Demo
#3 KNOWLEDGEPRESS
Source: Themeforest
KNOWLEDGEPRESS is an outstanding helpdesk/customer care/knowledge base/wiki WordPress theme. This responsive theme has got it all to create a fully functional modern site. This WordPress theme will amaze you with the knowledge base and category recorder. Other than that, it lets you upload custom logos and favicons.
The KNOWLEDGEPRESS WordPress theme is jam-packed with niche-specific features such as the FAQ plugin, live search, voting, and archive pages. On top of that, it lets you set up a different number of sliders for every post. Therefore, you can now design the web page layout specifically for every post and make that post impactful. Moreover, this WP theme allows you to design single pages, such as a table of contents.
Key Features:
- Visual Composer
Visual composer is the kind of site builder that gives all the control in your hand and lets you design the whole page visually. This front-end builder will never ask for any level of coding knowledge whatsoever.
- Google Fonts
This WP theme includes the well-known Google fonts library to choose from a huge variety of font styles. This plethora of options makes your site as unique as your brand.
Core Features:
- Knowledge Base Article And Category Reorder
- Logo, Favicon Upload
- Post Type Layouts
- Archive Page
- Search Analytics
- Single Page
- Popular By Views/Votes/Comments Widgets
- Recent Article Widget
Pros & Cons:
Pros | Cons |
|---|---|
|
|
- Active installations: 2200+
- Rating: 4.3/5
- View KNOWLEDGEPRESS Demo
#4 Kbase
Source: Themeforest
If you want a clean and modern customer care WordPress theme, Kbase is perfect for your choice. This helpdesk WordPress theme comes with a ton of customization options and niche-specific functionalities. It brings seven pre-designed demos to you in a single touch. These starter sites are ready to host your content and go live. On top of that, it works with the last updated WordPress version.
This responsive WordPress theme lists out your knowledge base articles in two styles and if you want to show details of the articles, you get three distinct options. And the most lucrative aspect of this theme is the more than 500 shortcodes that you can use to make your work easier as website developers. Moreover, it is also counted amongst the most minimalist WP themes.
Key Features:
- BuddyPress
BuddyPress Plugin is the most popular WP plugin for adding functions such as forums, forms, and user profiles. This plugin transforms your site into a social networking site effortlessly.
Gutenberg Optimization
Gutenberg is amongst the most advanced plugins to create web page layouts. The Gutenberg content blocks have revolutionized the way page templates were customized.
Core Features:
- 7 Pre-designed Demos
- 3 Banner Styles
- 6 Search Types
- 6 Footer Types
- 500+ Shortcodes
- 2 Article Listing Types
- 3 Article Detail Types
- 6 Category Listing Styles
Pros & Cons:
Pros | Cons |
|---|---|
|
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- Active installations: 370+
- Rating: 4.8/5
- View Kbase Demo
#5 HelpDesk
Source: Themeforest
The self-explanatory name “HelpDesk” makes it clear that it is a help center WordPress theme that lets you create support websites for any scale of businesses. This WordPress theme is apt for you if you want to create a knowledge base, FAQ, user manuals, standard operating procedures, and similar websites. This theme makes your customers appreciate the simplicity and practicality of your support center site.
If we talk about its features, it bags all the essential aspects to create a stunning helpdesk site. Right from the sticky header to AJAX live search, this theme is a complete package. It surfaces from other tech support WordPress themes when it comes to the notification email. It notifies you whenever there is a new post in the forums or a new reply to the forum question. This way, you are always updated about your site content.
Key Features:
- WPML
WPML is the translation WordPress plugin that can translate your knowledge base content into any of the major languages of the world.
Contact Form 7
If you want to create custom online forms, the Contact Form 7 plugin has hardly any competitors. It lets you create forms with mandatory fields for any purpose.
Core Features:
- Sticky Header
- Notification Email
- Knowledge Base Support
- Cloud Storage & File-Sharing Services Friendly
- FontAwesome Icons Compatibility
- Ajax Live Search
- FAQs Support System
- RTL Support
Pros & Cons:
Pros | Cons |
|---|---|
|
|
- Active installations: 200+
- Rating: 4.4/5
- View HelpDesk Demo
Did you find every theme better than the other?
Let’s help you to make the right decision by discussing the features you should keep in mind while picking a WP template for your knowledge base portal.
Unique Features of Customer Support Website Theme
- Search Function: A search result helps readers to get to the information they want, skipping most of the site content. This enhances the user experience and practicality of your customer care website.
- Ticketing System: The ticketing system organizes all the queries and helps you sort out the issues that need to be addressed urgently. This system eliminates human error and never misses a single tech support query.
- FAQ Post Type: A knowledgebase site is incomplete without an FAQ section, thus make sure the theme your select does include FAQ post type. It saves a lot of your as well as customers’ time.
FAQ
1. What is the difference between customer service and customer support?
The customer service team coordinates with the customers and provides service whereas the customer support team resolves the customer issues.
2. What are the unique features of a customer support website?
The unique features of a customer support website are as follows:
- Live Chat
- User Dashboard
- Issue Tracker
- User Accounts
3. Why do you need a customer support website?
The topmost reasons you need customer care websites are that they help you build
- Client loyalty
- Brand integrity
- Client satisfaction
Conclusion
Now, it’s time to conclude this blog and pick the right theme for your WordPress customer support website. So pick the right one and start away. And if you are looking for help desk software, we have listed them too.
But before that, don’t forget to check other cool collections of WP themes and WP plugins to take your professional website to its top efficiency.
Thank you for your undivided attention!