Customer Service vs. Customer Experience: Knowing the Differences and Excelling at Both

It’s a common mistake to use customer service and customer experience interchangeably. The truth of the matter is that they are very different, although kind of related.  Understanding the difference…

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Digital Marketing Guide for Your eCommerce Business in 2022

Online competition has grown exponentially over the past two years, driven by the coronavirus pandemic. Lockdowns and stay-at-home policies increased online shopping, and email campaigns changed consumer behavior for good,…

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Google Analytics Heat Mapping: Quick Tips to Get the Best Results in 2022

Marketers also use Google Analytics heat mapping as their favorite tool to visualize their website’s data on Google Analytics. “Google Analytics is the top SEO tool used by marketers,” says…

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